Community Operations Manager Trainee

· Gameti, Northwest Territories
Employment Type Permanent Full Time
Minimum Experience Mid-level

The Tlicho Investment Corporation (TIC) has 100% ownership of three retail stores and motels, and operates a petroleum, oil , lubricant division (community fuel delivery/gas station) in each of the beautiful Tlicho communities of Whati, Wekweeti and Gameti.  We are seeking to build our management team within those communities and are sourcing applicants for the following role , located in Wekweeti, NT. 

Reporting to the Community Operations Leader,  the Community Operations Manager Trainee will be responsible for providing day to day  oversight and management of the community store, motel, and petroleum/oil/lube division, while ensuring excellent customer service and financial accountability/management.  You will lead the store/motel/POL team in the execution of the organization's action plan and oversee all activities to ensure that customer service standards and performance targets are achieved. 


Responsibilities:


(Working in a trainee position under TIC Management)


   ·         Oversee all aspects of the operations of the community store and motel , including it's fuel services (POL) division 


   ·         Represent the company in its dealings with customers, the general public, and governments


   ·         Maintain excellent customer relations and quality services


   ·         Coordinate staff recruitment and training of staff


   ·         In conjunction with the Community Operations Leader, develop performance objectives for each staff member and perform annual and

             mid-year performance assessments


   ·         In conjunction with the Community Operations Leader, identify staff training and organize seminars, workshops and instructional

             training relevant to their roles


   ·         Supervise and manage staff performance on a day to day basis


   ·         Follow, apply and adhere to Tlicho Investment Corporation (TIC) established policies and procedures


   ·         Ensure safe, clean and organized environment for employees and customers


   ·         Manage monetary/financial transactions responsibly and diligently


   ·         Ensure pricing of products/services/accommodations is in line with established guidelines and practices


   ·         Provide daily financial reports and information to TIC’s finance team in a timely manner with the ability to respond to specific inquiries

             knowledgeably and accurately


   ·         Manage and maintain product inventory records


   ·         Provide input into the annual operational budgets and provide recommendations on budget changes



Skills/Qualifications:


(Willing and motivated to develop the following skills and qualifications) 


   ·         Great organizational skills;


   ·         Excellent communication, leadership, training and mentoring skills;


   ·         Ability to work independently and productively;


   ·         Ability to identify hazards and assist with removing/fixing safety hazards;


   ·         Strong Computer Skills using Microsoft Office and Quickbooks;


   ·         Personal commitment to participating in community relations activities to support community development and further the Tlicho R

              Retail Operations and hospitality brands;


   ·         Ability and desire to develop in-depth understanding our customers and values;


   ·         Extensive knowledge of retail merchandising and operational execution practices;


   ·         Must have previous experience in retail and hospitality environments;


   ·         Minimum 3 years of retail experience;  ideally in a supervisory role


  •       Maintain excellent customer relations and quality services
  •       Completion of a Northern Leadership and Development Program is considered an asset;


   ·         Class 5 Drivers license required;


   ·         Ability to speak the Tlicho Language considered an asset




If are you interested in this opportunity to grow into a managerial role, please apply no later than 5 p.m. (MST) on Friday, April 16, 2021.

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  • Location
    Gameti, Northwest Territories
  • Employment Type
    Permanent Full Time
  • Minimum Experience
    Mid-level